Return and Refund
Last updated: 15 August 2026
We want you to be fully satisfied with your purchase.
This policy complies with Australian Consumer Law (ACL).
1. Return Window
We offer a 14-day change-of-mind return window, starting from the date your order is delivered.
Return requests must be submitted within this 14-day period. This time limit does not restrict any rights you may have for faulty, damaged, incorrectly supplied or misdescribed products under the Australian Consumer Law.
2. Change-of-Mind Returns
To be eligible for a change-of-mind return:
- The item must be unworn and unused, except for reasonable inspection or trying on
- The item must be in its original condition, without scratches, marks or damage
- All original packaging, cases, cleaning cloths, accessories and promotional items must be included
- The return request must be submitted within 14 days of delivery
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are not refundable unless required by law.
3. How to Request a Return
To submit a return request, click the link below:
Request a Return
Sign in using the email address associated with your order, select the relevant order and item, and submit your request with the appropriate return reason.
We will review your request and email you with return instructions. Please do not send any item back until your return request has been approved.
If the item is faulty, damaged, incorrectly supplied or significantly different from its description, please also email photos and a brief description of the issue to:
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund. We may not require the item to be returned.
If you are unable to access your customer account, contact us at the email address above and include your order number.
Return Shipping Costs
If an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, GEVVI will cover reasonable return shipping costs and provide return instructions or a prepaid return label where appropriate.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
4. Return Address (if required)
GEVVI Eyewear – Returns
PO BOX 234
Hurstville BC NSW 1481
Australia
Do not return items without approval.
5. Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be issued to your original payment method, unless otherwise agreed or required by law. We aim to initiate approved refunds within 3 business days after completing our inspection.
Original shipping charges are not refundable for change-of-mind returns. This does not apply where reimbursement is required under the Australian Consumer Law.
6. Late or Missing Refunds
Once a refund has been issued, it may take up to 10 business days to appear in your account, depending on your bank or payment provider.
If you have not received your refund after 10 business days:
- Check your bank or payment account again
- Contact your bank or payment provider, as processing may still be pending
- Contact us at support@gevvi.com.au with your order number if you still require assistance
7. Warranty Reference
All GEVVI products include a 2-year limited warranty.
Full warranty terms are available in our Warranty Policy.
Our limited warranty is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available under the Australian Consumer Law.